‘Jason Florio’s work is breathtaking! I’ve used his photography in my favorite projects, and his pieces steal the show! Helen Jones-Florio is so great to work with and I highly recommend!’ Hark+Osbourne Interior Design
Firstly, why trust us? Founder, and curator of the gallery, Helen Jones-Florio has, since 2010, been the Print Sales Director for Florio Studio, NYC, selling multi-award-winning photographer, Jason Florio’s, fine art prints.
Helen works with master printers to provide museum quality prints to private collectors, museums, galleries, and interior stylists. She has co-curated, with Jason Florio, several of his exhibitions – along with their own joint exhibitions. She is also a photographer, videographer, photography producer, and writer
We realize that purchasing a print from an image, which you have only viewed on a computer screen, might seem like a daunting prospect. Therefore, we want you to feel fully informed and comfortable in placing an order with the HJF gallery website.
What if my print is damaged?
What if I really don’t like the print when I receive it, and I’ve spent X-amount of $$$’s on it?
Prior to launching this gallery, I was Director of Print Sales for Florio Studio, NYC – online gallery – for five years. And, I can truthfully say that we never once had: “I hate my print!” from a client.
‘People often like to have direct contact – with the seller. It opens a dialogue and helps put their mind at ease… . They may want to talk about options, budget, sizes, editions, which may entail a couple of emails, or a phone call, back and forth’… Helen Jones-Florio, interview with Photo District News Magazine – ‘The Fine Art Photography Issue’
In any scenario, we will rectify the matter – such as:
Replacing a damaged print (at our cost)
Taking the return of a print that really was not what you expected it to be (*in this instance, however, the shipping will be your responsibility)
I hope that the above allay’s any concerns you may have – along with all the information in the drop-down menu below – with regards to the process of ordering online. However, if you have any other queries, please feel free to email me via Contact the Gallery
*The print is not what you expected?As long as the print is return in the exact packaging it arrived in, within 7 days (unmarked and undamaged. Therefore, please, avoid touching the actual print with your fingers. We recommend the use of cotton gloves), we will be happy to give you a credit voucher for another print of the same value. This will be valid for 1 year.
The drop-down menu, below, will give you all the details you need to know, about the print ordering process – how/when/what if. You can also hop over to the individual print order pages, for all prices, editions, sizes, information, to make an Express Order query:
City (or town) and the country that you live in. Once we have received your email, we will then request your full shipping address/zip code
We will then email you a Pro Forma invoice – a preliminary bill of sale sent to buyers in advance of a shipment or delivery of goods.
How and when do I pay for my prints?
All of our prints are made to order. So, once you receive the Pro Forma Invoice, you will be required to pay the total amount.
Once full payment is received, your print order will be processed and we will email a receipt to you.
How long will my order take?
We aim to turn around your order within 10-14 days. Larger volume orders and certain types of prints – such as Silver Gelatin – may take a little longer.
Once you place your order, we will then be able to give you a lead time on the delivery.
Do you ship Internationally?
Yes, we do – *8″x10″ prints are sent by registered mail. All larger prints are sent by professional shippers – i.e. Fed-Ex, DHL, UPS
Please see the next step for shipping cost information
How much will the shipping cost be?
Domestic shipping – within Europe – is included in the cost of the print(s),for orders over $300
International shipping costs are covered by you.
For international shipping, the cost will be added to your *Pro Forma Invoice. We will always endeavor to find the best delivery options available for you.
*A preliminary bill of sale sent to buyers in advance of a shipment or delivery of goods.
What happens if my print(s) is damaged?
All our prints are packed, with great care, in reinforced tubes, boxes, or padded envelopes. This greatly reduces the possibility of any damage during shipping. Damage in transit is very rare.
Any prints over *8″×10″ will be sent by Fed Ex/UPS or similar. All shipping includes tracking.
Once you receive your order, please check your prints as soon as possible. Please unwrap with care – avoiding putting fingerprints on the print itself. Keep hold of the original packaging, in the event that the print has to be returned.
If there is any damage, email email@example.com immediately and we will rectify the issue as soon as possible.
*8″x10″ prints are sent by registered mail. All larger prints are sent by professional shippers – i.e. Fed-Ex, DHL, UPS
Will my print(s) be signed, and/or come with a Certificate of Authenticity?
Some of our artists like to sign their prints. However, all prints will come with a ‘Certificate of Authenticity’. This is signed by the artist, detailing the edition number, size, and a description of the image.
All prints are printed on museum quality fine art photographic paper
What is the difference between 'limited edition' and 'open/unlimited edition' prints?
Firstly, there is no difference between the quality of either type.
Limited editions (or ‘collections’) means that there are a definite amount of prints of a particular image – i.e. numbered from 1-20. Once all 20 prints are sold, that particular edition will no longer be available.
Unlimited (open editions) – means that the prints are not numbered. As in, there is no limit on how many prints of a particular image are available.
Who do I contact with any questions about the prints, orders, or the photographers and their work?
Please Contact Us for all queries. We will get back to you within 24 hours, if not much sooner
Do you offer a print framing service?
We do not offer a framing service. The reasons being are:
Framing is a very personal choice. As in, the print needs to fit in with the environment where it will eventually be placed.
There is a higher risk of damage to the frame/glass during shipping.
The cost of shipping insurance of framed prints can prove to be cost prohibitive for many clients.
However, we can advise you on how the artists like to have their work framed.
And, depending on where you are/which country you are in, we will also do our best to recommend reputable print framer in your area.
If you do have a framer that you wish to use, we can send your order directly to them. They can then unwrap the prints, with care, to minimize any damage that over the handling of the print(s) can cause. We advise that you have your print framed as soon as possible, to help protect it when displayed.
If I'm unsure of what I want to fit with my decor, can you advise me?
Absolutely, we would be more than happy to help you decide which print(s) will fit with the environment you wish to place it.
If you are buying more than one print, we can give you suggestions on which prints complement each other. We’ll put together a pdf of images for this very purpose.
Interior design studios, museums, galleries, corporate, and hospitality industry.
Previously, as Print Sales Director for Florio Studio, NYC, since 2010, Helen Jones-Florio has a long history of working with interior designers, art buyers, museums, hospitality, and corporations. Therefore, we are more than happy to assist you, with any requirements you may have – such as curating works that fit your respective environments/clients needs.
The drop-down menu, below, will give you all the details you need to know, about the print ordering process – how/when/what if. You can also hop over to the individual photographers print order pages, for all prices, editions, sizes, information, to make an Express Order query: